Money Sprint's Parting Shot - Page 5

Frazod · 06-30-2009, 08:41 AM

After years of so-so-at-best service, last month I switched from Sprint to AT&T so I could get an iPhone. I made sure I was no longer under contract, paid my current monthly bill right before the switch, and switched. AT&T changed our phones over, and I think that's the end of it. But then, about a week later, the wife reminded me that we had a third Sprint phone. Several years ago, some Sprint asshole cold-called us with the idea of a third phone line, which we could use in the event of emergencies or a lost phone, which wouldn't cost us anything extra. Seems like a good idea, so we made the deal, and got this extra phone, which has been buried in my sock drawer with a dead battery since the last time I lost my primary phone a couple of years ago. I'm sure the amount of calls I've placed on it could be counted on one hand.

Well, I call, and sure enough, the account's still active. So I told the lady to cancel it and my account. I asked if I'd get any refund from the final bill I paid and she says no, because I didn't cancel in time. She mentions nothing about me owning Sprint any further money. She then tells me that she's sorry I'm leaving, that I'm welcome back in the future, and that's that. This was over a month ago. My relationship with Sprint is now over, right?

WRONG.

Yesterday, we get a "Collection Agency Alert" from these shit-sucking lowlifes claiming that we owe them - no shit - $328.38! No explanation, no other bill or e-mail, or even a phone call in the past month - just this ****-you-pay-me letter that says I'm seven days away from collection procedures. Oh, and apparently I'm still a valued Sprint customer! Lucky me.

So I call them, and find out that they're trying to stick me with an early termination fee (even though I was no longer under contract when I cancelled), and of course I owe them for a month's service for the third phone I hadn't used in years, because I cancelled it THREE DAYS into the monthly billing cycle.

Anyway, I finally get them to relent on the early termination fee, yet I still have to pay them $93.12 for a phone that I took no calls on and received no calls on, that wasn't even on, that they know I didn't use, because I cancelled their ****ing service THREE DAYS LATE. I guess the thousands of dollars I've paid them over the course of the last eight years just didn't matter; it was more important for them to bill me nearly a hundred ****ing dollars for three days worth of service I never used.

If you are reading this, and considering using these pricks for your service, I really hope you'll reconsider and use another carrier. I want that $93 they took from me to be a mere pittance of what this story will cost them later in lost business. DO NOT LET SPRINT HAPPEN TO YOU.

**** YOU SPRINT

That is all.

Valiant · 06-30-2009, 01:05 PM

Quote:

Originally Posted by frazod

After years of so-so-at-best service, last month I switched from Sprint to AT&T so I could get an iPhone. I made sure I was no longer under contract, paid my current monthly bill right before the switch, and switched. AT&T changed our phones over, and I think that's the end of it. But then, about a week later, the wife reminded me that we had a third Sprint phone. Several years ago, some Sprint asshole cold-called us with the idea of a third phone line, which we could use in the event of emergencies or a lost phone, which wouldn't cost us anything extra. Seems like a good idea, so we made the deal, and got this extra phone, which has been buried in my sock drawer with a dead battery since the last time I lost my primary phone a couple of years ago. I'm sure the amount of calls I've placed on it could be counted on one hand.

Well, I call, and sure enough, the account's still active. So I told the lady to cancel it and my account. I asked if I'd get any refund from the final bill I paid and she says no, because I didn't cancel in time. She mentions nothing about me owning Sprint any further money. She then tells me that she's sorry I'm leaving, that I'm welcome back in the future, and that's that. This was over a month ago. My relationship with Sprint is now over, right?

WRONG.

Yesterday, we get a "Collection Agency Alert" from these shit-sucking lowlifes claiming that we owe them - no shit - $328.38! No explanation, no other bill or e-mail, or even a phone call in the past month - just this ****-you-pay-me letter that says I'm seven days away from collection procedures. Oh, and apparently I'm still a valued Sprint customer! Lucky me.

So I call them, and find out that they're trying to stick me with an early termination fee (even though I was no longer under contract when I cancelled), and of course I owe them for a month's service for the third phone I hadn't used in years, because I cancelled it THREE DAYS into the monthly billing cycle.

Anyway, I finally get them to relent on the early termination fee, yet I still have to pay them $93.12 for a phone that I took no calls on and received no calls on, that wasn't even on, that they know I didn't use, because I cancelled their ****ing service THREE DAYS LATE. I guess the thousands of dollars I've paid them over the course of the last eight years just didn't matter; it was more important for them to bill me nearly a hundred ****ing dollars for three days worth of service I never used.

If you are reading this, and considering using these pricks for your service, I really hope you'll reconsider and use another carrier. I want that $93 they took from me to be a mere pittance of what this story will cost them later in lost business. DO NOT LET SPRINT HAPPEN TO YOU.

**** YOU SPRINT

That is all.

EECB is your friend..

Take this complaint to consumerist.com..

They might be able to help you or tell you how to help yourself to get all charges dropped..

**Mr. Flopnuts** · 06-30-2009, 01:05 PM

Quote:

Originally Posted by ChiefRoyal

And if i havent downloaded ringers, games, etc?

You should call them and ask for a breakdown of charges. You could do that online as well. It should tell you exactly what you're being charged for.

Valiant · 06-30-2009, 01:06 PM

Quote:

Originally Posted by Phobia

Sprint is awful. I wish they weren't. I have dear friends who work there. I won't ever use them again.

I am thinking of switching from verizon to sprint just because I will get a 45% off discount on my bill..

Valiant · 06-30-2009, 01:10 PM

Quote:

Originally Posted by TinyEvel

I am about to switch from Sprint to ATT for the iPhone too and I'm TERRIFIED this type of thing will happen to me.
VERIZON boned me for $175 when I switched to SPrint because we had moved to a new house where Verizon had NO service.

THey all are the devil.

What?? You know all you had to do was tell them that you were moving to a part of the country that they offered no services and it is free???

Valiant · 06-30-2009, 01:14 PM

Quote:

Originally Posted by frazod

No, it was all on one account. But apparently each line is regarded as a sub-account. I guess the sea monster won't die until you kill ALL of its tentacles.

The justification for charging me the whole $93 was that I went into the next "billing cycle." Another great tactic they use - whether I use the phone for an hour into the billing cycle or 29 days, I get charged the same $93.

$93 for a single line, with no extra features, that wasn't even used, for three days. Hey, that's fair!

How is one phone 93 dollars a month?? You need to call and say that you closed those accounts when you transferred.. If it is not closed, then that is on your end and not mine.. I am not paying for it, I will see you in court, in the paper and writing a letter to your CEO about your behavior.. Make sure you get he persons name..

Frazod · 06-30-2009, 01:15 PM

I actually just spent some time talking with one of our litigation attorneys and digging around on line, and it doesn't look good. From what I was able to find, pretty much all major cellphone providers will NOT prorate the last month of service (the exception being U.S. Cellular, at least a couple of years ago). It's just an industry practice, and is probably there in the fine print of their policy to be read by anyone with a magnifying glass. The attorney told me that as long as they aren't violating their own legal policies, I have no recourse.

I could keep calling and grovel and beg and eventually if I'm nice (granted, I wasn't terribly nice to any of them yesterday) I might be able to find a manager who is nice enough to give me a discount, but it probably wouldn't happen since I've already left and they have no vested interest in making me happy, and frankly didn't seem to give a shit about making me happy at any point during the last eight years. Which is just as well, because I'm not going to grovel to these pricks anyway.

But I'll definitely rub that $93 check on my ass a couple of times before sticking it in the envelope.

T-post Tom · 06-30-2009, 02:00 PM

Verizon did almost the exact same thing to my brother. Seems to be an industry standard. My brother was actually able to get his Verizon rep to yell "fuck Off!"

**BigRedChief** · 06-30-2009, 02:08 PM

Quote:

Originally Posted by phisherman

are you in lee's summit? is u-verse available for lee's summit now?

Yep, meadows of winterset area over by the college.

**BigRedChief** · 06-30-2009, 02:10 PM

Quote:

Originally Posted by frazod

I actually just spent some time talking with one of our litigation attorneys and digging around on line, and it doesn't look good. From what I was able to find, pretty much all major cellphone providers will NOT prorate the last month of service (the exception being U.S. Cellular, at least a couple of years ago). It's just an industry practice, and is probably there in the fine print of their policy to be read by anyone with a magnifying glass. The attorney told me that as long as they aren't violating their own legal policies, I have no recourse.

I could keep calling and grovel and beg and eventually if I'm nice (granted, I wasn't terribly nice to any of them yesterday) I might be able to find a manager who is nice enough to give me a discount, but it probably wouldn't happen since I've already left and they have no vested interest in making me happy, and frankly didn't seem to give a shit about making me happy at any point during the last eight years. Which is just as well, because I'm not going to grovel to these pricks anyway.

But I'll definitely rub that $93 check on my ass a couple of times before sticking it in the envelope.

I payed them $199.00 to go away. Probably legitamate but who knows?

googlegoogle · 06-30-2009, 02:18 PM

take them to small claims court.

If more people did then do you think all these shiester's would be making deals like that?

Skyy God · 06-30-2009, 02:20 PM

FYI, supposedly you can avoid the $175+ early term fee by cancelling after a materially adverse change in contract by your carrier. Here's Sprint's contract provision on the matter.

When You Don't Have To Pay An Early Termination Fee
You aren't responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a materially adverse change we make to the Agreement as described directly below.

Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of changes that may impact you in a manner consistent with this Agreement (see "Providing Notice Under This Agreement" paragraph). Except as provided below, if a change we make to the Agreement is material and has a material adverse affect on you, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
The following, without limitation, will generally not be considered changes to the Agreement as contemplated in this provision and will not result in the waiver of applicable Early Termination Fees: (a) changes to our Policies; (b) changes to rates or charges that are not a core part of the rate plan package for which you contracted - for example, incidental, occasional or casual use charges and other options that do not require a Term Commitment; (b) changes to Taxes & Government Fees; or (c) changes to Surcharges, including assessing new Surcharges.

http://www.ucan.org/telecommunicatio...hone_contracts

Frazod · 06-30-2009, 02:21 PM

Quote:

Originally Posted by T-post Tom

Verizon did almost the exact same thing to my brother. Seems to be an industry standard. My brother was actually able to get his Verizon rep to yell "fuck Off!"

Heh. Me too. I got into a cussing match with a Verizon manager once who actually told me that my cellphone was not designed to work indoors. While I was watching a commerical featuring the Can-You-Hear-Me-Now? guy talk on his cellphone in an elevator.

Skyy God · 06-30-2009, 02:22 PM

Quote:

Originally Posted by phuqtardphuqtard

take them to small claims court.

If more people did then do you think all these shiester's would be making deals like that?

Over $93? I know your time isn't worth dick, but for the rest of us, that's not realistic.

Halfcan · 06-30-2009, 02:25 PM

Sprint cancled my service by mistake, I had to use My minutes to get it taken care of, they were stoopid and rude as hell, and THEN tried to bill me for early cancelation and to start my service over again. IT WAS THEIR STOOPID MISTAKE!!!!

F them-I would NEVER use their pos service-EVER!

I had dropped calls right by their towers-they suck beyond belief-and treat their customers like shit to boot.

Frazod · 06-30-2009, 02:26 PM

Quote:

Originally Posted by Pittsie

Over $93? I know your time isn't worth dick, but for the rest of us, that's not realistic.

Excellent.

06-30-2009, 08:41 AM
Frazod Did you hear what I said? Join Date: Aug 2000 Casino cash: $-756615	Sprint's Parting Shot After years of so-so-at-best service, last month I switched from Sprint to AT&T so I could get an iPhone. I made sure I was no longer under contract, paid my current monthly bill right before the switch, and switched. AT&T changed our phones over, and I think that's the end of it. But then, about a week later, the wife reminded me that we had a third Sprint phone. Several years ago, some Sprint asshole cold-called us with the idea of a third phone line, which we could use in the event of emergencies or a lost phone, which wouldn't cost us anything extra. Seems like a good idea, so we made the deal, and got this extra phone, which has been buried in my sock drawer with a dead battery since the last time I lost my primary phone a couple of years ago. I'm sure the amount of calls I've placed on it could be counted on one hand. Well, I call, and sure enough, the account's still active. So I told the lady to cancel it and my account. I asked if I'd get any refund from the final bill I paid and she says no, because I didn't cancel in time. She mentions nothing about me owning Sprint any further money. She then tells me that she's sorry I'm leaving, that I'm welcome back in the future, and that's that. This was over a month ago. My relationship with Sprint is now over, right? WRONG. Yesterday, we get a "Collection Agency Alert" from these shit-sucking lowlifes claiming that we owe them - no shit - $328.38! No explanation, no other bill or e-mail, or even a phone call in the past month - just this **-you-pay-me letter that says I'm seven days away from collection procedures. Oh, and apparently I'm still a valued Sprint customer! Lucky me. So I call them, and find out that they're trying to stick me with an early termination fee (even though I was no longer under contract when I cancelled), and of course I owe them for a month's service for the third phone I hadn't used in years, because I cancelled it THREE DAYS into the monthly billing cycle. Anyway, I finally get them to relent on the early termination fee, yet I still have to pay them $93.12 for a phone that I took no calls on and received no calls on, that wasn't even on, that they know I didn't use, because I cancelled their ing service THREE DAYS LATE. I guess the thousands of dollars I've paid them over the course of the last eight years just didn't matter; it was more important for them to bill me nearly a hundred ing dollars for three days worth of service I never used. If you are reading this, and considering using these pricks for your service, I really hope you'll reconsider and use another carrier. I want that $93 they took from me to be a mere pittance of what this story will cost them later in lost business. DO NOT LET SPRINT HAPPEN TO YOU. ** YOU SPRINT That is all.
Posts: 121,768

06-30-2009, 01:15 PM	#66
Frazod Did you hear what I said? Join Date: Aug 2000 Casino cash: $-756615	I actually just spent some time talking with one of our litigation attorneys and digging around on line, and it doesn't look good. From what I was able to find, pretty much all major cellphone providers will NOT prorate the last month of service (the exception being U.S. Cellular, at least a couple of years ago). It's just an industry practice, and is probably there in the fine print of their policy to be read by anyone with a magnifying glass. The attorney told me that as long as they aren't violating their own legal policies, I have no recourse. I could keep calling and grovel and beg and eventually if I'm nice (granted, I wasn't terribly nice to any of them yesterday) I might be able to find a manager who is nice enough to give me a discount, but it probably wouldn't happen since I've already left and they have no vested interest in making me happy, and frankly didn't seem to give a shit about making me happy at any point during the last eight years. Which is just as well, because I'm not going to grovel to these pricks anyway. But I'll definitely rub that $93 check on my ass a couple of times before sticking it in the envelope.
Posts: 121,768

06-30-2009, 02:00 PM	#67
T-post Tom Busy in a Kohl's restroom Join Date: Aug 2002 Location: Milk/Honey/Gazland Casino cash: $1757293	Verizon did almost the exact same thing to my brother. Seems to be an industry standard. My brother was actually able to get his Verizon rep to yell "fuck Off!" __________________ You seem nice!
Posts: 22,376

06-30-2009, 02:18 PM	#70
googlegoogle Banned Join Date: Nov 2008 Casino cash: $10004900	take them to small claims court. If more people did then do you think all these shiester's would be making deals like that?
Posts: 4,700

06-30-2009, 02:20 PM	#71
Skyy God 11-5, baby Join Date: Sep 2005 Location: Livin the dream Casino cash: $2191557	FYI, supposedly you can avoid the $175+ early term fee by cancelling after a materially adverse change in contract by your carrier. Here's Sprint's contract provision on the matter. When You Don't Have To Pay An Early Termination Fee You aren't responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a materially adverse change we make to the Agreement as described directly below. Our Right To Change The Agreement & Your Related Rights We may change any part of the Agreement at any time including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of changes that may impact you in a manner consistent with this Agreement (see "Providing Notice Under This Agreement" paragraph). Except as provided below, if a change we make to the Agreement is material and has a material adverse affect on you, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment. The following, without limitation, will generally not be considered changes to the Agreement as contemplated in this provision and will not result in the waiver of applicable Early Termination Fees: (a) changes to our Policies; (b) changes to rates or charges that are not a core part of the rate plan package for which you contracted - for example, incidental, occasional or casual use charges and other options that do not require a Term Commitment; (b) changes to Taxes & Government Fees; or (c) changes to Surcharges, including assessing new Surcharges. http://www.ucan.org/telecommunicatio...hone_contracts
Posts: 22,416

06-30-2009, 02:25 PM	#74
Halfcan In Search of a Life Join Date: Aug 2005 Casino cash: $7327995	Sprint cancled my service by mistake, I had to use My minutes to get it taken care of, they were stoopid and rude as hell, and THEN tried to bill me for early cancelation and to start my service over again. IT WAS THEIR STOOPID MISTAKE!!!! F them-I would NEVER use their pos service-EVER! I had dropped calls right by their towers-they suck beyond belief-and treat their customers like shit to boot.
Posts: 43,200